From initial enquiry to completion of treatment, we aim to make your experience as comfortable as possible.

If you have any feedback for our team it will be greatly appreciated and will help us improve our service.

Our practice is governed by the General Dental Council and is registered with the Care Quality Commission. All our clinicians are registered with the General Dental Council and the Information Commissioners Office.

Our complaints procedure can be seen here, all other terms, policies and procedures are available on request.

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Bow Lane Dental complaints procedure

  1. The person responsible for dealing with any complaint is Amy Walters
  2. If the she is not available at the time, then you will be told when you will be able to talk to her and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on
  3. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the clinician, unless you do not want this to happen
  4. We will acknowledge your complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days
  5. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If you do not wish to meet us, then we will attempt to talk to you on the telephone. If we are unable to investigate the complaint within ten working days we will notify you, giving reasons for the delay and a likely period within which the investigation will be completed
  6. We will confirm the decision about the complaint in writing immediately after completing our investigation
  7. Comprehensive records are kept of any complaint received.
What to do if you’re not satisfied

If you are not satisfied with our response you can contact one of the following organisations:

We're a dental and orthodontist practice providing high quality, private dentistry services in the City of London

Get in touch
020 7236 3600
Bow Lane Dental Group, 2a Bow Lane, London, EC4M 9EE
Opening hours
Monday  07:45 - 17:30
Tuesday  07:45 - 17:30
Wednesday  08:30 - 17:30
Thursday  07:45 - 17:30
Friday  08:00 - 17:00
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